PASS GUARANTEED QUIZ 2025 PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT: FIRST-GRADE ITIL 4 SPECIALIST: HIGH-VELOCITY IT EXAM TRUSTWORTHY PDF

Pass Guaranteed Quiz 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: First-grade ITIL 4 Specialist: High-velocity IT Exam Trustworthy Pdf

Pass Guaranteed Quiz 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: First-grade ITIL 4 Specialist: High-velocity IT Exam Trustworthy Pdf

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

  • A. Specific technical requirements for the service
  • B. Potential risks to the customer journey
  • C. Key performance indicators for measuring success
  • D. Outcomes that are needed from the service

Answer: D


NEW QUESTION # 65
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

  • A. Using a push method to check the user's device each time it is connected
  • B. Using a manual process for each update
  • C. Sending email notifications for manual installation of updates
  • D. Allowing users to pull updates when they choose

Answer: A


NEW QUESTION # 66
Which is an example of results-based measurement and reporting?

  • A. Documenting the time taken to resolve incidents
  • B. Measuring and reporting the customer satisfaction with closed incidents
  • C. Logging the total number of incidents raised by customers
  • D. Tracking the number of unresolved incidents over a period of time

Answer: B


NEW QUESTION # 67
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

  • A. Automate service-related tasks
  • B. Create a centralized service management team
  • C. Increase the number of service-level reviews with consumers
  • D. Develop interpersonal skills and service empathy in all teams

Answer: D


NEW QUESTION # 68
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

  • A. To forecast the costs of delivering services
  • B. To plan how to influence and support demand for services
  • C. To prioritize resources for the most active user groups
  • D. To identify inefficiencies in service delivery

Answer: B


NEW QUESTION # 69
......

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